Mascot Factory

RETURN POLICY
We accept returns on most merchandise*. Items must be in their original condition and packaging with tags attached, and returned within 30 days of purchase with a receipt or proof of purchase. Returns after 30 days or without a receipt cannot be refunded or exchanged.

To return merchandise, send it along with your receipt or packing slip and your contact information to:
The College of St. Scholastica Saints Shop
1200 Kenwood Ave.
Duluth, MN 55811

For returns of damaged or defective items, contact us at saintsshop@css.edu for a return shipping label and instructions.

For any return questions, email us at saintsshop@css.edu.

DAMAGES AND ISSUES
Inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect, so we can address the issue promptly.

EXCEPTIONS/NON-RETURNABLE ITEMS
Clearance merchandise, items not in original condition or packaging, worn or washed apparel, and gift cards are non-returnable.

EXCHANGES
To exchange an item, return it and, once the return is accepted, place a new order for the desired item.

REFUNDS
We will notify you once your return is received and inspected. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to post the refund.